We need a written (email) cancellation notice from you with your name, dates of your reservation and the reservation number asking us to cancel your reservation at least 24 hours before we charge the balance due (30 days before arrival)  Want to see this in writing?  Click on the button.

We know you are eager to begin your vacation! Check in time is 4:00 p.m. Pacific time.  During our busy summer season early check in may be unlikely.  HOWEVER if the home is ready earlier than the 4:00 check in time, we will text you after the housekeeper lets us know she is finished with the clean.

Please send us an email to: reservations@plumaspines.com with your name, reservation dates and reservation number asking us to cancel. We will begin the refund/cancellation process once we receive your email request to cancel. 

We will automatically charge the CC onfile 30 days before your arrival date for the balance due. 

This is a very important question and we are glad you asked!!! Homeowners decide what kind of coffee maker to put in their home. We do list that information on the home's listing page.  We also include it in the guidegook for your home.  Text us and we can send the link to the guideook for your vacation rental home.  Don't forget to bring your coffee!! 

We will be texting and emailing you on the day of your arrival the code and driving directions to your vacation rental home.  Easy Peasy, no need to come to our office! (You know, unless you want to say hi and give Dexter a pet!)

Linens and towels (1.5 sets of towels for each guest) are provided along with tissue, toilet paper, laundry soap, dishwasher soap, small liquid soaps for the shower, pump soap for each sink and garbage bags for the kitchen and garage.  We do not however provide shampoo or conditioner. 

Your reservation does include the use of our pool located at 126 Cottonwood Drive.  We will text you the code on the day of your arrival.

We have guaranteed our housekeepers that they will not need to clean a home while guests are unloading food or luggage or sitting on a deck.  Going over to your vacation home before check in time or before you have been given permission is a big no no and a violation of the signed rental agreement.  Be prepared to bring lots of ice for your perishable food.  Or text the office.  You may be able to drop off your cooler to the office and someone can take it over to the home for you?

The BEST way to get ahold of us is to text us.  Sometimes our phone lines are busy or we have stepped out to help another guest which is why if you drop by, we may be out of the office.  Unlike a hotel we do not man our texting line 24/7 However we do monitor the texting line before and after office hours.

We ask that you wait until you arrive to request a late check out (noon) Check out time is 10:00 a.m. pacific time.  Text us with your request and we will add the $50 late check out fee to your reservation and notify the housekeeper.  We unfortuanately cannot take late check out requests ON the day of your departure as housekeeping has already scheduled the clean to begin at 10:00 a.m. 

We will text you "how to successfully check out" the night before your departure date.  Biggest favor you can do for us is to TEXT us when you leave.  Sometimes we gain hours of cleaning time when you help us out by texting! (You have paid for the departure clean - no cleaning duties!)

So glad you asked.  ONLINE booking allows you to make a reservation up to 365 days in advance of your next year arrival date.  However you can call our office 530-836-0444 and we can over ride that rule and make a reservation for you.  We We do however ask that you request 2 years in advance as pricing has not yet been set.